This is a great program for anyone considering a move into renewable energy because it can be customized to meet the needs of any customer. There are several aspects of Green Mountain Energy’s “Service Level Plan”, and this includes their customer service. Customer Service Representatives (CSRs) are an important part of the energy industry. What exactly does this mean to the average consumer?
Good customer service can be found in many places, but few provide better service than a company that provides a “virtual CSR”. A virtual CSR is typically on site at the installation site for all of your energy needs. The representative will take you through the setup of your new system and can answer any questions that you may have about any aspect of your new setup. These types of representatives are typically well versed in the product that they are helping you use. Many are also trained to offer information that pertains to how the products will fit into your house, and these types of customers are really valuable because they get so much benefit from the initial visit.
How Good Are Your Representatives
How good are your representatives? Do they go the extra mile to make sure that their customers are satisfied? Are they thorough with their work and do not leave you with any lingering questions that you need to ask? Any good representative will be interested in doing a follow-up on a customer’s order and will make certain that the customer is happy with the end result. Green Mountain Energy has representatives who are both onsite at the installation site and offsite (if you choose) in order to keep their customer base happy.
Are there things that you as a customer would like to change? Do you feel like your Green Mountain Energy representative is helpful enough to continue using their services? If you feel as though your Green Mountain Energy customer service is unsatisfactory, it may just be time to find a new company. Find out what you can do that will help improve your customer’s experience.
Want To Be Careful When Dealing With A Company
You will want to be careful when dealing with a company that does not seem to have your best interest in mind. One of the best ways to tell if your Green Mountain Energy representative is working for you is to pay them in advance. Green Mountain Energy representatives should always offer to pay you cash at the time of service. This is a simple courtesy that they should never neglect. While things may change in the future, paying in advance will make sure that you do not lose money on your account. They should also remind you that once you have paid them in full, you will no longer have to pay them a fee in order to maintain your account.
When your Green Mountain Energy representative is not meeting your needs, there are many things that you as a customer can do to get your answers. One of the easiest things to do is to call them and ask them a question. When you are speaking with a live person, you are more likely to get a straight answer to your questions. If you are dealing with voicemail or an email address that is not live, then you may get a lot of vague responses that do not give you much insight into what you can expect from them.
There Is No Reason To Give Up
Even if you do not receive great service from your Green Mountain Energy representative, there is no reason to give up. If your representative is extremely rude or disrespectful, then you should probably consider going elsewhere for your energy needs. Customer service should never be taken for granted. If your representatives do not treat you with respect, you should look for a better company to do business with.
If you are happy with your Green Mountain Energy representative, then you can rest assured that you will receive great customer service. If you are not satisfied, then that is your problem to solve.
Finding a good representative is something that can take a little time and effort on your part, but it is something that you should not let go easily. The number one rule when it comes to customer relations is to never accept anything less than what you are expecting. If your energy provider does not live up to your expectations, you should find a new company that will.